Storytler Terms of Service

These Terms of Service (“Terms”) govern access to and use of Storytler, a software product operated by Corner To City LLC (“Storytler,” “we,” “us,” or “our”).

By accessing or using Storytler, you agree to these Terms. If you use Storytler on behalf of an organization, you represent that you have authority to bind that organization to these Terms. In that case, “you” means both you individually and the organization you represent.

If you do not agree to these Terms, do not use Storytler.

1. What Storytler Does

Storytler helps nonprofit organizations collect, organize, review, and draft donor communications from stories, voice memos, written updates, asks, photos, and related materials.

Storytler may use artificial intelligence to transcribe audio, summarize stories, categorize content, and generate draft newsletters or other communications.

Storytler provides drafting and workflow tools. Storytler does not replace human review. Organizations are responsible for reviewing and approving all content before publication, export, or distribution.

2. Beta Service

Storytler may be offered as a closed beta, free beta, trial, pilot, or early-access product.

During beta, the service may be incomplete, unstable, changed, limited, suspended, or discontinued at any time. We may add, remove, or modify features, usage limits, access controls, and workflows.

Beta access does not guarantee future free access, permanent access, public launch access, or continued availability of any feature.

3. Accounts and Authorized Users

You must provide accurate account information and keep your login credentials secure.

You are responsible for activity that occurs through your account or organization workspace.

You may not share login credentials except as expressly allowed by Storytler.

If you invite staff, volunteers, contractors, contributors, or other users into your organization workspace, you are responsible for their use of Storytler and their compliance with these Terms.

4. Organization Workspaces

An organization workspace may contain stories, uploads, audio recordings, transcripts, photos, newsletters, settings, users, and related materials.

The organization is responsible for:

• deciding who may access the workspace;
• managing user permissions;
• controlling intake links and shared passwords;
• reviewing submitted content;
• approving or rejecting stories;
• determining what content may be used in donor communications;
• obtaining required permissions and releases;
• responding to people whose information appears in submitted content.

5. Drop-Link Intake

Storytler may allow organizations to share an intake link with staff, volunteers, contributors, or other people connected to the organization’s work.

A person who submits content through an intake link may be required to provide a name, email address, organization password, consent acknowledgment, or other information.

The organization is responsible for controlling who receives intake links and passwords. Shared organization passwords are intended to reduce spam and route submissions to the correct organization. They do not prove the legal identity of the person submitting content.

We may limit, suspend, or disable intake links to prevent abuse, spam, unauthorized access, excessive usage, or legal risk.

6. Contributor Certification

By submitting a story, recording, photo, document, or other material through Storytler, you certify that:

1. you have the right to submit the material;
2. the material is accurate to the best of your knowledge;
3. you have obtained any required permission from people who are identified or reasonably identifiable in the material;
4. if the material involves a minor, your organization has obtained written permission from the child’s parent or legal guardian;
5. if the material includes audio, all recorded speakers consented to being recorded and to the recording being submitted for organizational review;
6. if the material includes a photo, video, name, voice, likeness, or personal story of another person, you have permission to submit it for the intended purpose;
7. the material does not include confidential, medical, legal, immigration, abuse-related, or highly sensitive information unless your organization has permission to use it and has determined that it is appropriate for donor communications;
8. the material does not violate any law, contract, policy, privacy right, publicity right, intellectual property right, safeguarding obligation, or confidentiality obligation.

7. Minors

Storytler is not intended for use by children under 13.

You may not allow a child under 13 to create an account, submit a story, upload audio, or otherwise provide personal information through Storytler.

You may not submit content involving a minor unless your organization has obtained written permission from the child’s parent or legal guardian and has determined that the content is appropriate to submit and potentially use in donor communications.

Storytler may remove, restrict, or refuse to process content involving minors if we believe required permission has not been obtained or the content creates legal, privacy, safety, or reputational risk.

8. Audio Recording Rules

You may not upload audio that records another person unless all recorded speakers consented to the recording and to the submission of the recording for organizational review and possible use in donor communications.

You may not secretly record confidential communications or upload secretly recorded communications.

You are responsible for complying with recording-consent laws that apply to you, your organization, and the people recorded.

9. Sensitive Information

You may not submit highly sensitive information through Storytler unless your organization has the legal right to do so and has determined that the submission is appropriate.

Sensitive information includes, but is not limited to:

• medical or mental health information;
• disability information;
• immigration status;
• legal status;
• abuse, trafficking, domestic violence, or sexual assault information;
• criminal allegations or criminal history;
• exact home addresses, schools, shelters, safe houses, or precise locations;
• financial account information;
• government identification numbers;
• information about minors;
• information that could put a person at risk if disclosed.

We may remove, restrict, delete, or refuse to process sensitive information at our discretion.

10. User Content

“User Content” means any story, text, audio, transcript, photo, video, document, note, newsletter, brand material, writing sample, comment, feedback, or other content submitted to Storytler by you, your organization, or your contributors.

You retain ownership of your User Content, subject to the license below.

You grant Storytler a limited, worldwide, non-exclusive, royalty-free license to host, store, copy, process, transcribe, analyze, summarize, categorize, display, format, generate, modify, transmit, and otherwise use User Content as necessary to provide, secure, support, and improve Storytler.

This license allows us to provide the service. It does not give us ownership of your User Content.

11. AI-Generated Drafts

Storytler may generate draft content using artificial intelligence.

AI-generated drafts may be inaccurate, incomplete, misleading, repetitive, biased, or inappropriate. You are responsible for reviewing and editing all AI-generated output before using, sending, publishing, or relying on it.

You may not represent AI-generated content as a verified factual account unless your organization has reviewed and confirmed it.

Storytler does not guarantee that AI-generated drafts will be accurate, legally compliant, donor-ready, publication-ready, or appropriate for your organization.

12. Organization Review and Publication Responsibility

Organizations are solely responsible for deciding whether to publish, send, export, print, copy, or otherwise use any content created or stored in Storytler.

Before using content externally, organizations must review it for:

• accuracy;
• consent and permissions;
• privacy;
• child-safety concerns;
• confidentiality;
• sensitive information;
• donor communication standards;
• intellectual property;
• legal compliance;
• organizational policies.

Storytler is not responsible for an organization’s decision to use, publish, send, or distribute content.

13. Privacy

Our Privacy Policy explains how we collect, use, share, and protect information. By using Storytler, you agree to the Privacy Policy.

If there is a conflict between these Terms and the Privacy Policy regarding privacy practices, the Privacy Policy controls.

14. Prohibited Uses

You may not use Storytler to:

• violate any law or regulation;
• violate another person’s privacy, publicity, intellectual property, or other rights;
• upload content without necessary permission;
• upload secretly recorded communications;
• upload content involving minors without required parent or guardian permission;
• submit false, misleading, defamatory, harassing, abusive, exploitative, or harmful content;
• submit confidential or sensitive information without authorization;
• impersonate another person;
• access another organization’s workspace without authorization;
• bypass security, rate limits, upload limits, or access controls;
• reverse engineer, scrape, copy, or misuse the service;
• interfere with the operation or security of Storytler;
• upload malware or malicious code;
• use Storytler to build a competing product except as allowed by law;
• use Storytler for unlawful, harmful, exploitative, or abusive purposes.

15. Usage Limits

Storytler may apply limits to accounts, organizations, uploads, storage, AI processing, audio minutes, newsletter generation, or other features.

We may change usage limits at any time, especially during beta.

We may suspend or restrict use that exceeds limits, creates system burden, causes legal risk, or appears abusive.

16. Third-Party Services

Storytler may rely on third-party services for hosting, authentication, storage, AI processing, transcription, analytics, payments, email, and other functions.

Your use of Storytler may involve processing by those third-party services.

We are not responsible for third-party services outside our control, but we use service providers to help operate Storytler.

17. Feedback

If you provide feedback, suggestions, ideas, bug reports, feature requests, or other comments about Storytler, you grant us the right to use that feedback without restriction or compensation.

You agree that we may use feedback to improve, modify, market, or develop Storytler.

18. Intellectual Property

Storytler, including its software, design, workflows, interface, branding, features, and documentation, is owned by Corner To City LLC or its licensors.

These Terms do not grant you ownership of Storytler or any Storytler intellectual property.

You may not copy, modify, distribute, sell, lease, reverse engineer, or create derivative works from Storytler except as expressly permitted by these Terms or applicable law.

19. Deletion, Archive, and Retention

Storytler may include archive, delete, restore, or retention features.

Archive may remove content from active views but does not necessarily permanently delete the content.

Deletion may remove content from active systems, but some information may remain for a limited period in backups, logs, audit records, or systems where retention is legally, technically, or operationally necessary.

Organizations are responsible for managing their own retention obligations and deletion requests.

We may delete, restrict, or remove content that violates these Terms, creates legal risk, or is no longer needed to provide the service.

20. Suspension and Termination

We may suspend or terminate access to Storytler if:

• you violate these Terms;
• you create legal, privacy, security, or operational risk;
• your use appears abusive or unauthorized;
• your organization requests termination;
• we discontinue the beta or service;
• we are required to do so by law.

You may stop using Storytler at any time.

Termination does not automatically delete all retained records, backups, logs, or content unless required by law or agreed in writing.

21. Disclaimers

Storytler is provided “as is” and “as available.”

To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, and security.

We do not guarantee that Storytler will be uninterrupted, error-free, secure, accurate, compliant with your organization’s obligations, or suitable for any particular purpose.

We do not provide legal, financial, tax, fundraising, child-safety, privacy, or professional advice through Storytler.

22. Limitation of Liability

To the fullest extent permitted by law, Corner To City LLC and its owners, officers, employees, contractors, service providers, and affiliates will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, including lost profits, lost data, loss of goodwill, service interruption, or reputational harm.

To the fullest extent permitted by law, our total liability arising out of or relating to Storytler or these Terms will not exceed the greater of:

• the amount you paid to use Storytler in the three months before the event giving rise to the claim; or
• $100.

Some jurisdictions do not allow certain limitations of liability, so some limitations may not apply to you.

23. Indemnification

You agree to defend, indemnify, and hold harmless Corner To City LLC and its owners, officers, employees, contractors, service providers, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

• your use of Storytler;
• your User Content;
• your organization’s use, publication, export, or distribution of content;
• your violation of these Terms;
• your violation of law;
• your violation of another person’s privacy, publicity, intellectual property, confidentiality, or other rights;
• your failure to obtain required permissions, releases, or consents;
• content involving minors;
• audio recordings submitted without required consent;
• sensitive information submitted without authorization.

24. Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.

25. Dispute Resolution

Before filing a legal claim, you agree to contact us at gabe.wong@cornertocity.com and attempt to resolve the dispute informally.

If the dispute cannot be resolved informally, the parties agree that any lawsuit or legal proceeding will be brought in the state or federal courts located in San Diego County, California, unless another venue is required by law.

You consent to the jurisdiction and venue of those courts.

26. Changes to These Terms

We may update these Terms from time to time.

If we make material changes, we may provide notice through Storytler, by email, or by updating the effective date.

Your continued use of Storytler after updated Terms become effective means you accept the updated Terms.

27. Contact

Questions about these Terms may be sent to:

Corner To City LLC

Attn: Storytler Legal

Email: gabe.wong@cornertocity.com

Address: 10010 Corkwood Avenue, Santee, CA 92071